IT Services

IT services organized around what your business needs

Use this location-neutral service hub to understand what Scallex handles, when each service is useful and which regional or detailed page should come next.

Explore ServicesFree IT Assessment

Service discovery

One accountable partner across the technology your business depends on

Generic service navigation stays here first. Choose a regional or detailed path only after you understand the service you need.

Run & Support

Managed IT & Support

Ongoing ownership of day-to-day business IT so employees get help, recurring issues are addressed and leadership is not left coordinating the provider.

When businesses need it

Support is inconsistent, problems repeat, internal ownership is unclear or leadership spends too much time following up.

What Scallex handles

User support, device and Microsoft 365 coordination, security baseline, documentation, vendors and technology planning within the agreed service scope.

Toronto / GTA managed IT →Waterloo Region managed IT →

Run & Support

Microsoft 365 & Cloud

Administration, identity, access, collaboration and cloud foundations that are easier to govern as the business changes.

When businesses need it

Permissions are unclear, onboarding/offboarding is inconsistent, collaboration has grown messy or Microsoft 365 ownership is fragmented.

What Scallex handles

Microsoft 365 administration, identity/access, Teams/SharePoint/OneDrive context, lifecycle processes and cloud planning where appropriate.

Toronto / GTA Microsoft 365 & Cloud →Waterloo Region Microsoft 365 →

Run & Support

Networks & Infrastructure

The connectivity, Wi-Fi, firewalls, servers and business infrastructure employees and operations rely on.

When businesses need it

Connectivity is unreliable, infrastructure is aging, a location is changing or vendors lack clear technical ownership.

What Scallex handles

Business networks, Wi-Fi, firewalls, switching, servers and infrastructure coordination within Scallex's proven business-IT scope.

Network & infrastructure detail →Waterloo operational IT context →

Protect & Recover

Cybersecurity

Practical controls around identity, email, endpoints, access and incident readiness, integrated with the way the business actually operates.

When businesses need it

Security responsibility is unclear, insurance or customer questions are increasing, access has sprawled or leadership needs better visibility.

What Scallex handles

Security controls and operating practices relevant to identity, devices, email, access, monitoring and incident readiness within the selected service.

Toronto / GTA cybersecurity →Waterloo Region cybersecurity →

Protect & Recover

Backup & Business Continuity

Know what is protected, how recovery is expected to work and who owns the next step when something goes wrong.

When businesses need it

Backups exist but restore evidence is weak, recovery ownership is unclear or key systems have undocumented dependencies.

What Scallex handles

Backup/recovery planning, recoverability review, restore-testing context and continuity priorities appropriate to the business environment.

Backup & continuity detail →Check backup readiness →Waterloo operational context →

Improve & Scale

AI, Copilot & Automation

Fix the foundation. Use AI securely. Automate what matters.

When businesses need it

Leadership wants practical AI adoption, Copilot rollout, workflow automation or clearer governance without creating another unmanaged technology problem.

What Scallex handles

AI/Copilot readiness, Microsoft 365 preparation, governance, workflow automation, practical agents/assistants, adoption and optimization.

Explore AI, Copilot & Automation →AI & Copilot Readiness Assessment →

Improve & Scale

IT Strategy & Co-Managed IT

Technology planning, documentation and additional capacity for leadership or an internal IT person/team.

When businesses need it

Internal IT is overloaded, priorities are unclear, larger changes are coming or leadership needs a roadmap tied to business decisions.

What Scallex handles

Roadmaps, technology reviews, documentation, escalation, project guidance and co-managed support appropriate to the engagement.

Toronto / GTA IT strategy →Waterloo Region co-managed IT →

How you can work with Scallex

Choose the engagement model that fits the responsibility you need

Managed IT

Ongoing ownership of day-to-day business IT.

Co-Managed IT

Scallex works alongside an internal IT person or team.

Projects & Modernization

Defined work such as migrations, implementations, infrastructure changes and automation initiatives.

Not sure which service fits?

Start with the symptom, not the technology label

Support or provider problemsManaged IT & SupportAccess, email or collaboration problemsMicrosoft 365 & CloudSecurity responsibility or risk concernsCybersecurityRecovery uncertaintyBackup & Business ContinuityConnectivity or infrastructure issuesNetworks & InfrastructureAI/Copilot or workflow opportunityAI, Copilot & AutomationRoadmap or internal IT capacityIT Strategy & Co-Managed IT

Regional paths

Same service categories, different operating context

Toronto / GTAProfessional and regulated firms.Waterloo RegionProfessional, knowledge-worker, operational and technical businesses.

Next step

Still not sure which service to choose?

Start with the Free IT Assessment. Scallex can use the business context to point you toward the right next conversation.

Free IT AssessmentContact Scallex