Technology decisions are reactive
IT Services
IT Strategy & Co-Managed IT
Give leadership and internal IT a practical roadmap, clearer ownership and an escalation model without creating another layer of vague advisory work.
Give leadership and internal IT a practical roadmap, clearer ownership and an escalation model without creating another layer of vague advisory work.
Problems and buying triggers
What usually signals the need for clearer IT ownership
Vendors make disconnected recommendations
Internal IT needs escalation or project support
Documentation and ownership are incomplete
Leadership needs priorities tied to business risk
What you get
Concrete scope and ownership
- Technology roadmap and prioritization
- Vendor and solution decision support
- Co-managed escalation planning
- Documentation and ownership reviews
- Executive IT Scorecard and Business Technology Review structure where appropriate
- Security, continuity and cloud planning
- Project and transition planning
Prioritize
Assign ownership
Plan
Review
Co-managed operating model
How co-managed IT can add capacity without replacing your internal team
Co-managed IT works best when responsibilities are explicit. The goal is to give an internal IT person or team reliable escalation, specialist support and documented ownership for work that should not depend on one person.
User support & escalation
Define which requests stay with internal IT, which move to Scallex, and how urgent issues are escalated.
Microsoft 365 & identity
Clarify who administers access, user lifecycle changes, privileged roles and collaboration permissions.
Security coordination
Document who owns security priorities, incident escalation, endpoint controls and follow-up with other vendors.
Projects & change
Use external capacity for migrations, infrastructure changes and project work that would otherwise compete with day-to-day support.
Documentation & vendors
Keep ownership, dependencies, vendor contacts and escalation paths usable by more than one person.
Coverage gaps
Plan for vacations, competing priorities and situations where the internal team needs a second set of hands or a defined escalation path.
The most useful co-managed arrangement is one where internal IT, Scallex and other vendors can each see what they own, what they share and how work escalates. For ongoing leadership visibility, an Executive IT Scorecard and Business Technology Review can translate recurring problems, security, recovery, technology debt, budget and roadmap priorities into a business review cadence.
Buyer questions
Questions organizations ask about co-managed IT
Does co-managed IT replace our internal IT person or team?
It does not have to. The model can be structured around augmentation: internal IT keeps the responsibilities that make sense while Scallex provides agreed support, escalation, projects, documentation or specialist capacity.
What should be documented in a co-managed model?
At minimum, document ownership for user support, Microsoft 365 and identity, endpoints, security escalation, infrastructure, backups, vendors, projects and after-hours or absence coverage where applicable.
When is co-managed IT a better fit than fully managed IT?
It can fit organizations that already have useful internal IT capability but need more capacity, broader coverage, stronger documentation or help with work that falls outside the team's practical bandwidth.
Next step
Free IT Assessment
Use the assessment or contact path that best matches the decision you are making. Scallex will start with your business context rather than a generic technology checklist.