IT Operating Model Guide
Managed IT vs. in-house IT vs. co-managed IT
The best operating model depends on the work that needs ownership, the internal capacity available and how much continuity the business needs. The decision is not simply outsourced versus internal.
The best operating model depends on the work that needs ownership, the internal capacity available and how much continuity the business needs. The decision is not simply outsourced versus internal.
Managed ITExternal team owns recurring support, administration and improvement priorities.
In-house ITDedicated internal capacity owns the environment.
Co-managed ITInternal technical staff work with added support, escalation and operational capacity.
Managed IT
- Useful when the business wants an external team to own recurring support, administration and improvement priorities.
In-house IT
- Useful when the organization has enough scale and specialist needs to justify dedicated internal capacity.
Co-managed IT
- Useful when internal technical staff need augmentation, escalation, end-user support or additional operational discipline.
Questions to ask
- Who owns employee support?
- Who owns Microsoft 365 and identity?
- Who monitors backup and recovery?
- Who documents the environment?
- Who handles projects and escalations?
Next step
Free IT Assessment
Use the assessment or contact path that best matches the decision you are making. Scallex will start with your business context rather than a generic technology checklist.